Welcome to zachary zenith! We want to ensure your satisfaction with every purchase of our Outdoor and Travel products. If for any reason you are not completely happy with your order, we offer a straightforward Return and Refund Policy to make the process as smooth as possible.
Returns Process:
- To initiate a return, please email us at [email protected] with your order number and reason for return within 30 days of receiving your item.
- We will provide you with instructions on how to return the item.
- Customers are responsible for return shipping costs unless otherwise agreed upon.
Refund Policy:
Once we receive your returned item, our team will inspect it and process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Conditions for Returns:
- Items must be unused, in the same condition as received, and in the original packaging.
- Products that are damaged or not in their original condition are not eligible for return.
- Returns that do not meet these criteria may be subject to a restocking fee.
Exchanges:
If you wish to exchange an item for a different size or color, please reach out to us via email, and we will assist you with the exchange process.
Non-Refundable Items:
Some products, such as personalized items or gift cards, are non-refundable. Please check the product description before making your purchase.
Shipping:
We ship our products worldwide, and shipping costs are calculated at checkout. Please note that shipping fees are non-refundable.
Contact Us:
If you have any questions about our Return and Refund Policy or need further assistance, please contact us at [email protected]. Our customer service team is here to help you with any inquiries you may have.
Thank you for shopping at zachary zenith. We appreciate your support and hope you enjoy your Outdoor and Travel products!